Managed Services
Our Managed IT Services allow clients to outsource their entire IT infrastructure, IT management and IT operations including staffing, so they can focus on their core business. In addition to significantly improved reliability and 24/7 on-demand service, managed services usually yield a 25-45% cost reduction. It's a compelling value proposition.

Driven by customer demand, Sage Solutions began providing managed IT services for clients about 10 years ago. This enabled us to comprehensively support clients in a way that was robust, practical and cost effective. The tools and infrastructure for managed services continue to advance significantly. We’ve been able to take our processes and expertise with enterprise projects and apply it to Managed IT services for companies of all sizes.

How It works
Here’s a high level explanation of how managed IT works. We begin with a needs assessment, design and implementation plan and then provide employee training to make the migration easy and seamless. Our team constantly monitors all of the customer’s IT assets and is usually able to spot problems before the customer even sees it. Our team uses their network and device access to remotely fix problems.

Scope of Services
Managed IT services are different for every customer and flexible based on requirements. Some customers only need office network, PC and help desk services while others have us provide more comprehensive services that include remote network configurations, access support, cloud hosting, low voltage device installations and applications for security devices and building system controls.

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Area of Focus

• Security - Preventing ransomware attacks, monitoring cyber attacks, training employees in better daily operating practices, immediate security updates and threat recognition training.
• Email - Provisioning email accounts, security monitoring and email access support
• Network Security Support & Monitoring
• Cyber Security Support & Monitoring
• 24/7 Help Desk Access
• HR Support - Employee account onboarding and offboarding including network profile access, shared storage, shared encryption and commissioning and decommissioning profiles across all devices from mobile to laptops.
• Help Desk - Qualified, capable and friendly professionals available 24/7/365
• Multifactor Authentication Configuration & Support
• Disaster Recovery & Continuity - Minimizes business disruption and satisfies regulatory requirements for regulated businesses

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Cost Effective
The cost efficacy of managed IT services is straight forward. Part of the savings comes from eliminating the cost of an inhouse IT staff and replacing it with a team of professionals that are available on-demand. Smart Managed IT service providers continually monitor networks, assets and users to find problems before they happen. Another part of the cost saving equation is purchasing hardware and software licensing through a higher volume purchaser that passes that reduced cost along. Finally, monitoring and keeping security assets up-to-date and tested obviates the events that interrupt business and create liability from a security point-of-view.